In response to Covid-19, Heigo Australia (Nippon Food Distributors trading as) cannot accept returns, refunds or exchange for change of mind at any time. In the event that the order nevertheless should be faulty or expired upon receipt of order upon, we will exchange or refund upon presentation of your proof of purchase.
Change of Mind
We do not accept returns simply because you have changed your mind for health and safety reasons.
If you have received an incorrect order, please contact us within 5 days of receipt of delivery.
Proof of Purchase
To be eligible for a return, we require a receipt or proof of purchase
Damage in Transit
If there are any problems with your order, please contact Heigo Australia/Nippon Food Distributors within 48 hours of receipt of delivery.
Heigo Australia (Nippon Food Distributors trading as) will not be held responsible for any damage or breakage if informed after 48 hours of receipt of delivery.
Insurance companies require evidence via photos of the damaged item & its packaging before you send the item back. Please email or send these with your return to help us assess & process your return more quickly.
If the product is damaged or broken as a result of courier or postal transit, please keep all original packaging and photograph the damaged item and packaging.
Damage due to misuse or neglect
We do not accept returns as a result of customer misuse or neglect of care of our products.
For frozen and refrigerated items, please store according to pack instructions.
For saké, please store in a cool dry place. If the sake is Il nama ll / unpasteurised, please store refrigerated.